Debugging Tips

Some quick tips to help resolve common issues.

1. Refresh or restart Notch

In the browser, if you refresh Notch, you'll automatically receive any fixes or updates that we've released since the last time you refreshed — it's possible the bug has been resolved already.

2. Sign out and back in

This will help with authentication issues, in particular.

3. Try using Notch in private / incognito mode in your browser

If everything works normally in private mode, when your regular browser doesn't, it's probably a browser extension blocking you. Try turning off each browser extension in turn to see if that fixes it.

4. Try another browser / device, or the desktop app

Chrome is usually one of the best-tested browsers if it's not a Chrome extension causing the problem, but you can always try to access Notch on all other Browsers, as well.

You can find other browsers through a service like https://browsehappy.com/

5. Check if you have antivirus software or a firewall blocking Notch

If you can access Notch through one device or mobile data but not Wi-Fi or not your work computer, for instance, this could be the problem.

Sometimes this will even crop up with an antivirus software or firewall that worked with us previously.

We can provide our IP and other info for you to add an exception for Notch.

6. Clear cache / browsing history / cookies in your browser (or uninstall and reinstall the app.)

This takes a bit more work and we'll only recommend it if you've tried everything else.