# Debugging Tips

### 1. Refresh or restart Notch

In the browser, if you refresh Notch, you'll automatically receive any fixes or updates that we've released since the last time you refreshed — it's possible the bug has been resolved already.

### 2. Sign out and back in

This will help with authentication issues, in particular.  

### 3. Try using Notch in private / incognito mode in your browser

If everything works normally in private mode, when your regular browser doesn't, it's probably a browser extension blocking you. Try turning off each browser extension in turn to see if that fixes it. 

### 4. Try another browser / device, or the desktop app

[Chrome](https://www.google.com/chrome/) is usually one of the best-tested browsers if it's not a Chrome extension causing the problem, but you can always try to access Notch on all other Browsers, as well.

{% hint style="info" %}
You can find other browsers through a service like <https://browsehappy.com/>
{% endhint %}

### 5. Check if you have antivirus software or a firewall blocking Notch

If you can access Notch through one device or mobile data but not Wi-Fi or not your work computer, for instance, this could be the problem.

Sometimes this will even crop up with an antivirus software or firewall that worked with us previously.&#x20;

We can provide our IP and other info for you to add an exception for Notch.

### 6. Clear cache / browsing history / cookies in your browser (or uninstall and reinstall the app.)

This takes a bit more work and we'll only recommend it if you've tried everything else.


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